Frequently Asked Questions

If you have a question about how Pikaari works, check out our FAQs below:

Getting Started

Q: Do I need to register for a User Account to use Pikaari?

A: You do not need to register for a User Account to browse Pikaari, search for vendors and book one consultation. However, without a User Account, you will not be able to access and benefit from the full set of features of Pikaari.


Q: How do I register for a User Account?

A: Click Sign Up to register for a User Account. It'll be the easiest thing you'll ever do and you won't regret it!


Q: Can I use Pikaari to help plan my wedding?

A: Yes! Pikaari helps you check to see if wedding vendors are available for your wedding date, and if so to book a consultation with them instantly. And believe us, that's already half the battle!


Q: I am having a destination wedding. Can I still use Pikaari?

A: Pikaari includes vendors who may be willing to travel for a destination wedding. Where applicable, you can use the 'destination' filter on the filter bar!


Q: Is Pikaari free to use?

A: Yes! Absolutely free! :)


Q: I'm using Internet Explorer and Pikaari looks...broken. What's wrong?

A: If you are using IE 10 or IE 11, you can fix this by enabling the "compatability view" in Internet Explorer. This can be enabled by clicking on the icon (which looks like a broken page) immediately to the left of the refresh icon on the address bar. If you are using IE 8, please upgrade to IE 10 or IE 11, or use another browser like Firefox, Safari or Chrome.

Searching for Vendors

Q: I am looking for a wedding dress made by a specific designer. How do I find the right dress boutique?

A: Use the filter bar to see which dress boutiques carry gowns by that specific designer.


Q: I am limited to a strict budget for my wedding. How can I make sure I find wedding professionals who fit within my budget?

A: Use the filter bar to filter the "starting from" prices of the vendors.


Q: There is a vendor I'd like to meet, but they don't appear in my search results. Why is this?

A: It may be because the vendor is unavailable on your wedding date. Pikaari pulls wedding date availability directly from a vendor's calendar. Or it may be because the vendor has not found out about the awesomeness of Pikaari yet! If you give them a nudge to get on Pikaari, and send us a note so that we can follow up with them, we'd be forever grateful!


Booking Consultations

Q: How far in advance can I book a consultation with a vendor?

A: This will depend on each vendor and will range from 1 month to 6 months.


Q: When I book a consultation, am I ACTUALLY booking it for real? Or do I have to wait for the vendor to get back to me?

A: Pikaari pulls the vendor's availability from their actual calendar, so you are booking in real time! What you book is what you get.


Q: Will I receive any type of confirmation after I complete the booking process?

A: You will receive a confirmation email to the email address you provided when either registering for a User Account or during the registration process.


Q: There are a lot more details about my wedding that I'd like the vendor to know before I meet them. What should I do?

A: Login to Pikaari and complete your profile! The vendor will be able to access your profile on Pikaari.


After booking your consultation

Q: How do I modify or cancel my consultation?

A: You can click the link in your confirmation email, or you can login to Pikaari and modify/cancel your consultations there.


Q: Can vendors cancel my consultation?

A: Yes they can, but you'll know right away because you will get an email notifying you of the cancellation. Most vendors will only do this if there is an emergency, and it's very likely they will either email you personally or give you a call to explain their reasons before cancelling. Vendors cannot modify your consultation, only cancel it.


Q: Will the vendor contact me to confirm my consultation closer to the date?

A: We encourage all vendors to confirm their consultation bookings personally via email or a phone call closer to the consultation date.


Q: Will the vendor hold my requested wedding date for me during the time leading up to my consultation?

A: No. Each vendor has a different policy, and we encourage you to get in contact with them about whether they will hold your wedding date for you, or at the very least, inform you if they have another inquiry for the same date.


After your consultation

Q: Will the vendor hold my requested wedding date for me after my consultation?

A: No. Each vendor has a different policy, and we encourage you to get in contact with them about whether they will hold your wedding date for you, or at the very least, inform you if they have another inquiry for the same date.


Q: What should I do if I decide to hire the vendor I met with?

A: Each vendor has a different policy and they will inform you as to what it is. Most of the times you'll need to pay a deposit and sign a contract.


Q: What should I do if I decide to hire the vendor I met with, but still have upcoming consultations with vendors of the same type?

A: Pikaari will alert the upcoming vendors that you have hired someone else. But you should cancel your upcoming consultations with those vendors that you no longer need to meet.


Q: After I've hired the vendor, can I use Pikaari to book other types of appointments with them?

A: Each vendor will have a different policy for subsequent appointments, as these are most likely specialized appointments. We encourage you to ask them what they'd like to do.


My Dashboard

Q: What's My Dashboard for?

A: 'My Dashboard' is used for 3 things:
(1) Viewing and updating your profile
(2) Viewing/modifying/cancelling your upcoming consultations
(3) Viewing a summary of all your consultations for each vendor type, what you've already done, and what you still need to do.


Q: Why do I have to indicate who I've hired?

A: It will help you keep track of your wedding planning progress, and help us customize Pikaari for you!


Q: Why should I indicate that I've hired a vendor not on Pikaari?

A: It will help you keep track of your wedding planning progress, and help us customize Pikaari for you!


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